Look for the Microsoft Office folder and open the folder for your version of Office or Microsoft 365.

Quit Outlook (make sure it isn’t running in the System Tray).

This tool is separate from the Microsoft 365 repair tool and is specifically for Outlook. Outlook comes with a built-in repair tool that can fix problems with the profile and the inbox.

Allow the app to repair and open Outlook.

Select Microsoft 365 and click the Uninstall button.

It’s a simple process that often acts as a fix-all for many problems. The first thing to try when Outlook gets stuck at any point, is to repair the app. Here are few things you can try to fix the problem. Normally, this is a seamless process but Outlook may get stuck loading a profile if there’s something wrong with the profile that’s loading. You can always create other profiles and configure other accounts to it.Įach time you open Outlook, the default profile is loaded. The accounts you add are added to this profile. Outlook will create a profile by default when you first install and open it. It’s a great way to keep work email and personal email separate. A profile can consist of entirely different accounts and settings. Outlook can also create different profiles. Outlook can keep the inboxes for each account separate and you can configure different rules for each one.

You can add multiple accounts and check the inbox for any one of them. Outlook works with any and all email services.

Outlook 2019 hangs on loading profile